Job Details

Overview

Responsible in ensuring that all lettings enquiries are dealt with in a professional and timely manner in accordance with SLA's . Set targets and incentivise the team appropriately. To carry out local market research and benchmark against other Lettings Agents / Landlords to ensure all rents / offers are competitive. Main Responsibilities • Passionate about the work of the team and act as a role model to promote positive team behaviour and ensure the team are motivated and directed to maximise opportunities. • Development of the lettings team is crucial to ensure morale, knowledge and skill levels continue to increase enabling the team to provide a service that exceeds our customers’ expectations and meets strategic company objectives and targets. • Manages others through establishing mutual respect and understanding and creates an empowered environment. • Fully responsible for lead management system, ensuring all enquiries are acted upon, followed up and sales opportunities are realised. • To ensure an appropriate system is in place so that monitoring of leads can be maintained. • To monitor the lettings enquiries on a daily basis, identifying trends and suggesting improvements to marketing for each Brand. • Work with the Branch Manager to develop targets and incentive schemes to motivate and reward success. • Shares success by privately and publicly praising teams and individuals. • Actively supports and promotes innovation and introduces innovative development activities. • To work closely with the Estates Manager to ensure all properties are maintained to a good standard and are well presented. • Responsible for ensuring that photos, descriptions, rents and packages are correct and accurately present properties to customers. • Work with the Marketing team to ensure that all marketing literature is correct and accurately reflect the brand and product. • Focussing on the market and competition is essential to the success of this role and the business. • Spot trends in information that can support and improve the work of the Group. • Adapts style and approach to meet business needs changing demands, makes sound decisions and implements practical solutions. • To assist senior management in the preparation of reports and providing performance information in a timely manner.

Required Skills

Requirements

• Excellent communication/interpersonal skills, with the ability to build and maintain strong relationships at all levels • A positive, pro-active outlook with a desire to achieve in a fast-moving environment • Clarity of thought with strong decision-making skills, good planning and attention to detail • Resilient, determined and committed as well as pragmatic and flexible • Valid driving licence is essential